Privacy Policy


NewCoffee Co. is currently one of the main
coffee companies in Portugal.

At NewCoffee we believe on the transparency of the relationship with our customers. To that extent, we make known our Privacy Policy for processing the data provided to us.

In a simple, accessible and objective way, in this document we to explain how we manage, share and take care of your data.

We are committed to ensuring that you will always know the purpose for which the data is collected.

Additionally, we ensure that we collect and store your data securely.

This policy covers NewCoffee's online and offline data collection activities.

Please read this Privacy Policy carefully because, if you are accessing our website, the provision of your personal data implies the knowledge and acceptance of the conditions contained herein.

1. Who is responsible for processing your data?

Our Privacy Policy concerns the personal data that Newcoffee collects and processes.

References in this document to "Newcoffee", "we" or "our" mean Newcoffee – Indústria Torrefatora de Cafés S.A a company registered in Portugal with number and legal person 508 348 684 and headquartered at Rua Monte da Póvoa nº 134, 4580-156 Paredes.

We control the way or ways in which your personal data is collected and the purposes for which it is used. We are the "data controller" for the purposes of European and national legislation in this area.

As we take seriously the importance of the privacy of the data we process, Newcoffee has a data protection officer, who can be contacted at or at the following address, Rua Monte da Póvoa, 134, 4580-156 Paredes.


2. What kind of personal data do we collect and for what purpose?

When we use the term "personal data" in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information we may hold.

Your personal data may include, for example, your name, your contact details, civil and tax identification number, or others necessary to pursue the purposes of collection.


2.1   Data collected offline and its use:

In general, the personal data collected offline by NewCoffee is intended for the management of the commercial/contractual relationship established.

The following data are collected:

Contact information: name, address, mobile phone and e-mail;

Personal information: date of birth, marital status, profession;

Tax and civil identification: taxpayer number and identity card number;

Bank data.

We use your data to:

§ Execution and fulfilment of our pre-contractual and contractual obligations, namely presentation of commercial proposals, credit risk analysis, effective conclusion of the coffee supply contract;

§ Communicate and manage our contractual relationship with you, being able to be contacted for administrative and/or operational reasons: accounting, invoicing, scheduling services and other interventions;

§ Personalize and improve your experience as a customer, and you may be contacted to carry out Satisfaction Surveys about our services, if you have expressly given your consent to do so.

2.1. Data we collect on , and its use:

Categories of data we collect:

§ User identification data – name, telephone, e-mail, address, tax identification number – when creating an account on our website;

§ Credit card data – cardholder name, card number, its validity and respective security code – when paying with a credit card;

§ Customer data for home deliveries – name, address, postal code, telephone, e-mail, purchase details – when requesting home delivery of the purchase made;

§ Customer data – name and e-mail – when subscribing to our marketing communications.

We use your data to:

§ Marketing/Direct Marketing – to inform you about brand news and promotional offers, which may be of interest to you – via the Newsletter;

§ Management of website users – to allow you to carry out online transactions;

§ Home deliveries – so that we can deliver your purchases to your home;

§ Invoicing Management – ​​for issuing invoices for the purchase of goods and services.

2.1. Data that we collect on and its use:

The personal data collected on has one of the following purposes:

§ Presentation of commercial proposal

§ Recruitment

§ Marketing communications – Newsletters

§ Customer contact response

The following data are collected:

§ Presentation of a commercial proposal – name, e-mail, mobile phone, business name and address;

§ Recruitment – ​​name, e-mail, telephone, address and CV;

§ Marketing communications (Newsletters) – e-mail;

§ Reply to Customer contact – name, e-mail, mobile phone.

! Newcoffee wil, at no time, share your personal data with other third parties for marketing purposes, unless we have your express and explicit consent.


If you do not wish to receive or continue to receive marketing communications from us, you can tell us at any time by clicking the unsubscribe link at the bottom of any marketing e-mail you receive. If you prefer, you can always express your preference not to receive marketing communications to the e-mail only with the subject "Remove".


! Newcoffee undertakes with you not to use the information relating to your personal data for any purpose other than those described above.


4. How do we keep your personal data safe?

We are committed to improving technical and organizational measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access to it.

Based on the principle of minimization and the need for data, we will retain your personal data only for the period necessary to fulfil the objectives mentioned in the previous number, committing to proceed with its elimination as soon as it is verified that such data are no longer needed. Once the maximum retention period has been reached, your personal data will be securely destroyed.

If you need further clarification on the security measures implemented as well as on the specific data retention periods, please contact us at or at the following address, Rua Monte da Póvoa, 134, 4580-156 Paredes.


5. With whom do we share your personal data?

Your personal data are treated with the utmost confidentiality and are used solely and exclusively for the purposes identified.

NewCoffee guarantees that it will never transfer your personal data to third parties, without your express and explicit consent for this purpose.

Your personal data may, however, be shared with our suppliers or service providers, to the extent strictly necessary for the provision of the service in question, given that NewCoffee guarantees that such entities are also equipped with technical and organizational measures to guarantee the full protection of your personal data and that they will only process your data for full compliance with the purposes inherent to the performance of the contract.

If you need further clarification on the specific recipients of your data, please contact us at or at the following address, Rua Monte da Póvoa, 134, 4580-156 Paredes.


6. What are your rights?

You have the right to access, rectify and erase the personal data we hold about you, as well as the right to limit the processing of your personal data, oppose such treatment and also request the portability of these same personal data.

To exercise any of the aforementioned rights or for any further clarification on the processing of your personal data, simply send an e-mail to or to the following address, Rua Monte da Póvoa, 134, 4580-156 Paredes.

If you exercise any of the aforementioned rights, NewCoffee will proceed with its analysis, guaranteeing a response within a maximum period of 1 (one) month.


7. How to make a claim?

If you are not satisfied with the way in which your personal data is being processed, we would appreciate your contacting us at  or at the following address, Rua Monte da Póvoa, 134, 4580-156 Paredes.

If you remain dissatisfied, you have the right to file a complaint directly with the National Data Protection Commission:

National Data Protection Commission - CNPD

Rua de São Bento, no. 148, 3rd

1200-821 Lisboa

Tel: +351 213928400

Fax: +351 213976832



8. Questions and comments?

All questions, comments and requests for clarification are welcome and should be sent to  or to the following address, Rua Monte da Póvoa, 134, 4580-156 Paredes.

In order to ensure that the data we hold about you is kept up to date, please contact us at  or at the following address, Rua Monte da Póvoa, 134, 4580-156 Paredes, in case of change. in order to proceed with its update.

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